revivelab

privacy statement

​At REVIVELAB Health & Performance, we are committed to protecting the privacy, confidentiality, and security of your personal health information. We recognize the importance of trust in a multidisciplinary healthcare setting and are committed to handling your information in accordance with the Health Information Act (Alberta) and the privacy standards established by applicable regulatory colleges and professional bodies, including Physiotherapy Alberta, the College of Chiropractors of Alberta, and recognized massage therapy professional standards.

1. Accountability

REVIVELAB Health & Performance is responsible for all personal health information under its custody and control. This includes information collected, used, shared, or stored by physiotherapists, chiropractors, massage therapists, administrative staff, and independent contractors working within the clinic.

All clinicians and staff are individually bound by confidentiality obligations under their respective regulatory bodies and by clinic privacy policies.

A designated Privacy Officer oversees compliance with applicable legislation and privacy standards.

2. Collection of Personal Health Information

We may collect personal and health information necessary to provide safe and effective care, including:

• Personal identification information (name, DOB, contact details)

• Health history, symptoms, and relevant medical background

• Clinical assessment findings and treatment notes

• Diagnostic imaging and reports (when applicable)

• Treatment plans and progress notes from all disciplines

• Billing and insurance information

• Communication records (phone, email, electronic messaging, intake forms)

3. Purpose of Collection

Your information is collected and used for the following purposes:

• Providing physiotherapy, chiropractic, and massage therapy services

• Coordinating care between healthcare providers within the clinic

• Supporting interdisciplinary treatment planning and clinical decision-making

• Communicating with external healthcare providers (with consent where required)

• Processing insurance claims and third-party billing

• Clinic administration, scheduling, and quality improvement

• Compliance with legal, regulatory, and professional obligations

4. Consent

We collect, use, and disclose your personal health information with your knowledge and consent, except where otherwise permitted or required by law.

Consent may be:

• Express consent (verbal or written), or

• Implied consent (e.g., when you seek care and provide information for treatment purposes)

Because we are a multidisciplinary clinic, you acknowledge that your information may be shared among treating providers within REVIVELAB Health & Performance to ensure coordinated and effective care.

You may withdraw consent at any time, subject to legal, contractual, or professional obligations.

5. Interdisciplinary Care & Information Sharing

As part of a collaborative care model, physiotherapists, personal trainers, chiropractors, and massage therapists may share relevant clinical information within your circle of care at REVIVELAB Health & Performance.

This internal sharing is limited to information necessary to:

• Support safe and effective treatment

• Coordinate care plans between disciplines

• Avoid duplication or conflicting treatment approaches

• Improve patient outcomes through collaborative decision-making

All practitioners are bound by professional confidentiality standards.

6. Disclosure of Information

We do not disclose your personal health information outside the clinic without consent unless permitted or required by law. Examples include:

• Referrals to external healthcare providers

• Insurance companies and third-party payers

• Legal proceedings or court orders

• Public health or safety reporting requirements

• Situations involving serious risk of harm or emergency care

7. Safeguards and Protection

We use a combination of physical, administrative, and technological safeguards to protect your information, including:

• Secure electronic medical record (EMR) systems

• Role-based access controls (limited access based on job function)

• Password-protected systems and encrypted communications where applicable

• Locked storage for any paper-based records

• Staff and contractor confidentiality agreements

• Regular privacy training and compliance monitoring

8. Retention and Storage

Personal health information is retained only as long as necessary to provide care and meet legal and regulatory requirements. Records are securely stored and securely destroyed in accordance with Alberta legislation and professional standards.

9. Access and Correction

You have the right to:

• Request access to your personal health information

• Request corrections to inaccurate or incomplete records

Requests must be submitted in writing. We will respond within the timelines required under the Health Information Act (Alberta).

10. Questions or Concerns

If you have questions or concerns regarding your privacy or personal health information, please contact:

Privacy Officer
REVIVELAB Health & Performance
217 4 St NE #105
Calgary, AB T2E 3S1
Phone: 403-235-0535
Email: admin@revivelab.ca

If your concerns are not resolved, you may contact:

Office of the Information and Privacy Commissioner of Alberta (OIPC)
https://oipc.ab.ca

11. Updates to This Policy

This Privacy Statement may be updated periodically to reflect changes in legislation, regulatory standards, or clinic operations. The most current version will always be available at our clinic and/or on our website.